While direct online booking is an option, it’s still advisable to book through a travel agent. If you choose to contact a hotel directly, travel agents recommend that it may pay to connect in a more conventional way—by phone. Many hotels, both national and independently owned, have toll-free numbers to connect you to reservation specialists. If no such number is available and you must call the hotel directly, be sure to call in the afternoon or night, for the mornings are hectic times while guests checkout.
When making a reservation, confirm the quoted rate and record the confirmation number and the name of the person with whom you spoke. Ask the reservation specialist to repeat him or herself, write down the details, and be clear about the type of room you are getting, if it’s smoking or non-smoking, and what are the check-in and checkout times.
Once the room is reserved, document all hotel information and a full itinerary to leave with a friend or neighbor in case of emergencies. If you book your room through a travel agent, make copies of the reservation confirmation they provide you, for it will clearly state the hotel’s information and your arrival and departure dates.
Have this confirmation information or a printout of your e-mail reservation available when you check-in. Hotels never intentionally misplace or incorrectly enter reservation information, but it’s always a good idea to bring evidence just in case.
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